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Before you begin

Prepare a tested Voice flow, a reviewed audience, caller resources, credits, and calling hours.
1

Prepare the audience

Create an audience and review its membership and required contact data.
2

Configure the experience

During campaign configuration, choose the eligible retry policy: fixed delay and maximum attempts, or specific retry dates. Keep retry timing inside the active campaign period and calling policy.
3

Test the workflow

Save and test the flow with contacts and numbers you control. Check each relevant branch and required value.
4

Review and launch

Follow Launch your first campaign. Check audience, flow, schedule, calling policy, and channel resources in the summary before launch.

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Expected result and verification

Use campaign results to inspect tries and outcomes, then open runs and calls for individual attempts. Pausing may allow already scheduled work to proceed; stopping cancels pending work.

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Troubleshooting

If work does not begin, check campaign state, schedule, calling hours, audience eligibility, saved flow validity, resources, and credits. For an individual failure, inspect the run path and associated call activity. See campaign lifecycle for enrollment, retries, pause, and stop behavior.