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Before you begin

Use a reviewed audience of contacts with upcoming appointments. Ensure the flow can read the appointment values before testing.
1

Prepare the audience

Create an audience and review its membership and required contact data.
2

Configure the experience

Build a Voice flow that says the reminder, collects keypad input, and branches to a confirmation or follow-up path. Use a supported contact update or tag to record the response.
3

Test the workflow

Save and test the flow with contacts and numbers you control. Check each relevant branch and required value.
4

Review and launch

Follow Launch your first campaign. Check audience, flow, schedule, calling policy, and channel resources in the summary before launch.

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Expected result and verification

Compare campaign outcomes with the run path and recorded contact changes.

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Troubleshooting

If work does not begin, check campaign state, schedule, calling hours, audience eligibility, saved flow validity, resources, and credits. For an individual failure, inspect the run path and associated call activity. See campaign lifecycle for enrollment, retries, pause, and stop behavior.