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Before you begin

Prepare accurate reminder data and an audience reviewed by your team. Include only recipients authorized for the selected channel.
1

Prepare the audience

Create an audience and review its membership and required contact data.
2

Configure the experience

Build a Multichannel flow with a short SMS reminder using an available sender ID. Keep sensitive account details out of the message. Use supported conditions and contact updates for the intended path.
3

Test the workflow

Save and test the flow with contacts and numbers you control. Check each relevant branch and required value.
4

Review and launch

Follow Launch your first campaign. Check audience, flow, schedule, calling policy, and channel resources in the summary before launch.

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Expected result and verification

Inspect run activity and contact changes. A sent reminder does not establish that a payment was made.

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Troubleshooting

If work does not begin, check campaign state, schedule, calling hours, audience eligibility, saved flow validity, resources, and credits. For an individual failure, inspect the run path and associated call activity. See campaign lifecycle for enrollment, retries, pause, and stop behavior.