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A flow defines the steps Gomobile performs. Start small so that you can verify the path and resulting activity before using it in a campaign.

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Choose a flow type

The flow type cannot be changed after creation.

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Before you begin

  • Prepare one verified test number or a synthetic test contact.
  • Confirm that the required caller number, sender ID, WhatsApp template, audio, or sub-flow is available.
  • Check your available credits.
  • Avoid real customer data while learning the builder.

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Build the flow

1

Create a flow

Open Flows, choose New flow, then select Voice flow or Multichannel flow.
2

Name the flow

Enter a name that describes the outcome, such as Appointment confirmation — Casablanca.
3

Add the first action

Add a supported step from the builder menu. For a first Voice flow, a Text to speech step is easy to verify. Enter “This is a Gomobile test call,” review the voice settings, and connect it into the flow. For a first Multichannel flow, use a simple contact update, tag, or condition that is safe for the test contact.
4

Connect the path

Connect each step through its output. Configure every required field and confirm that the intended path has no accidental gaps.
5

Save the flow

Choose Save. If Gomobile reports validation problems, open the save-error details, correct each affected step, and save again.

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Test the saved flow

1

Open Test

Choose Test in the flow editor. Gomobile explains that the saved flow will run for real.
2

Choose a direction when available

Use Call the contact for an outbound test. Wait for a call is available only when the Voice flow has an active inbound binding.
3

Choose the target and caller

Select your verified phone number or a synthetic contact. For an outbound Voice flow, choose an available caller ID.
4

Review values

Check every value the flow reads. A missing value can cause the run to fail if it reaches that step.
5

Start the test

Confirm the target and start. Answer the test call or observe the selected channel action.
6

Inspect the run

Open the resulting run to confirm which steps executed, what messages or call legs were created, and how many credits were used.
A flow test can call a phone number, send messages, and consume credits. It is not a simulation.
Voice flows can connect to an active AI agent. Configure its available continuation paths and test the result before using it in a campaign. Only Multichannel flows can invoke a Voice sub-flow; Voice flows cannot invoke sub-flows.

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Expected result

The flow is saved, the test creates a run, and the run timeline shows the path taken through the configured steps.

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If you cannot test

  • Give the flow a name and a valid start path.
  • Save all changes before reopening Test.
  • Check that your profile has a verified phone number or choose a contact.
  • Select an available caller ID for outbound voice.
  • Confirm the organization has enough credits.
  • Supply values required by each step.

Launch your first campaign

Connect a tested flow to an audience and prepare the campaign launch.