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A campaign, run, and call describe different levels of activity. Start with the overall result, then inspect the execution or interaction that explains it.

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Activity and report updates

Activity marked In progress is still underway. Reports can update as calls, runs, and processing finish. Check the report’s time range and latest update before interpreting the results.

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Recordings and transcripts

Call details can include recordings and transcripts when available. A recording may cover the full call or a specific recorded step. Availability depends on the call’s configuration and processing. For an appointment reminder, check campaign outcomes first, the contact’s run next, and call details if you need to investigate the voice interaction. Completion alone does not establish a business result such as payment or appointment attendance. Next: Runs, Campaign lifecycle, and Runs and Calls API.