Skip to main content
An inbound binding connects an available phone number to one Voice flow or one AI agent. It defines where an incoming call goes; it is separate from an outbound campaign’s audience and schedule.

​
Binding history

When a number’s destination changes, binding history separates the reporting periods. Investigate the binding associated with the activity rather than assuming all historical calls used the current destination.

​
Before receiving calls

Review the destination, available number, saved flow or agent configuration, credits, and recording requirements. Test with a phone you control. General phone-number provisioning and binding management are not covered by the current customer machine API. Agent publication is a separately documented supported route where approved. Next: AI voice agents, Flows, and Inbound reference.