Audiences

Audiences are groups of contacts. Instead of selecting contacts individually for each campaign, you organize them into audiences and target entire groups.

Why audiences matter

Audiences solve several problems:

• Reusability - Create an audience once, use it across multiple campaigns

• Segmentation - Target different groups with different messages

• Maintenance - Update audience membership without changing programs

• Overlap - The same contact can belong to multiple audiences

Think of audiences as dynamic lists that you can modify independently of your campaigns.

Creating audiences

Create an audience with a name and optional description:

curl -X POST https://api.gomobile.ma/api/audience \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Premium Customers",
    "description": "Customers on premium subscription plans"
  }'

Response:

{
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "organizationId": "660e8400-e29b-41d4-a716-446655440001",
  "name": "Premium Customers",
  "description": "Customers on premium subscription plans",
  "createdAt": "2025-01-15T10:30:00.000Z",
  "updatedAt": "2025-01-15T10:30:00.000Z"
}

Adding contacts to audiences

Once you have an audience, add contacts to it:

curl -X POST https://api.gomobile.ma/api/audience/AUDIENCE_ID/add-contacts \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "contacts": [
      "contact-id-1",
      "contact-id-2",
      "contact-id-3"
    ]
  }'

You can add contacts in bulk—useful when importing from external systems.

Listing audiences

View all audiences in your organization:

curl -X GET "https://api.gomobile.ma/api/audience?page=1&limit=20" \
  -H "Authorization: Bearer YOUR_API_KEY"

Search and sort options:

• Searchable fields: name, description

• Sortable fields: name, createdAt, updatedAt

Example with filters:

curl -X GET "https://api.gomobile.ma/api/audience?search=premium&sortBy=name&sortOrder=asc" \
  -H "Authorization: Bearer YOUR_API_KEY"

Updating audiences

Modify audience details:

curl -X PUT https://api.gomobile.ma/api/audience/AUDIENCE_ID \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "VIP Customers",
    "description": "Updated description for VIP tier"
  }'

Audience strategies

By customer value

┌─────────────────┐
│  All Contacts   │
├─────────────────┤
│ ┌─────────────┐ │
│ │   Premium   │ │  → High-touch campaigns
│ └─────────────┘ │
│ ┌─────────────┐ │
│ │   Standard  │ │  → Regular campaigns
│ └─────────────┘ │
│ ┌─────────────┐ │
│ │    Trial    │ │  → Conversion campaigns
│ └─────────────┘ │
└─────────────────┘

By geography

Morocco Customers
├── Casablanca Region
├── Rabat Region
├── Marrakech Region
└── Other Regions

By engagement

All Customers
├── Active (contacted in last 30 days)
├── At Risk (no contact in 60 days)
└── Churned (no contact in 90+ days)

Overlapping audiences

Contacts can belong to multiple audiences. This is intentional and useful:

• A contact might be in both "Premium Customers" and "Casablanca Region"

• You can target them with region-specific campaigns AND premium-specific campaigns

• When the same contact appears in multiple executions, Gomobile handles deduplication

Audience size and campaigns

When you launch a program, Gomobile snapshots the audience at that moment. This means:

• Contacts added after launch won't be included in that execution

• Contacts removed after launch will still be called (they were in the snapshot)

• This ensures predictable behavior for running campaigns

To include new contacts, launch a new execution of the program.

Deleting audiences

Remove an audience when it's no longer needed:

curl -X DELETE https://api.gomobile.ma/api/audience/AUDIENCE_ID \
  -H "Authorization: Bearer YOUR_API_KEY"

Deleting an audience doesn't delete the contacts—they remain in the system and can be added to other audiences.

Best practices

• Keep audiences focused - One clear purpose per audience

• Use descriptive names - Future you will thank present you

• Document in descriptions - Explain the criteria for membership

• Review periodically - Remove stale audiences, update membership

• Consider audience size - Very large audiences may need multiple executions

Related concepts

• Contacts - The people who belong to audiences

• Programs - Campaigns that target audiences

• Executions - Running instances that process audiences