Call logic
Call Flows
Build complex call logic with nodes for dialing, playing audio, collecting input, and branching on conditions.
Content management
Audio Management
Upload, organize, and serve audio files for use in call flows.
Dictionaries
Map words and numbers to audio files for dynamic content playback.
Data flexibility
Custom Attributes
Define additional fields for contacts beyond the standard properties.
Campaign control
Retry Strategies
Configure how failed calls are retried—fixed delays, scheduled times, or no retries.
Pause Windows
Define times when calls should not be made, like lunch breaks or holidays.
Quick reference
| Feature | Use case |
|---|---|
| Call Flows | Design what happens during a call |
| Audio Management | Store and organize voice messages |
| Dictionaries | Play numbers, dates, and words dynamically |
| Custom Attributes | Store business-specific contact data |
| Retry Strategies | Improve contact rates with smart retries |
| Pause Windows | Respect business hours and holidays |