Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Agent name
1 - 128"Customer Support Agent"
Agent instructions (system prompt)
10000"You are a helpful customer support agent..."
Agent description
2000"An AI agent that helps customers with their inquiries"
Agent policy — business rules auto-injected into the prompt (hidden from callers)
10000"Refunds are only allowed within 30 days of purchase. Escalate complaints about billing errors to a human agent."
Model configuration
{
"model": "openai/gpt-4o",
"modelSettings": { "temperature": 0.7 }
}Voice pipeline configuration
{
"pipelineMode": "batch",
"voiceId": "EXAVITQdyfvLewQXW32eyLI"
}Memory configuration
{ "enabled": true, "lastMessages": 20 }Additional metadata
{ "category": "support" }Knowledge base configuration for RAG
{
"knowledgeBaseId": "550e8400-e29b-41d4-a716-446655440000",
"topK": 5,
"similarityThreshold": 0.7
}Resolution criteria for evaluating conversation outcomes (max 5)
[
{
"label": "Payment confirmed",
"description": "Customer confirms the payment date and amount"
}
]Agent created successfully
Agent ID
Organization ID
Agent name
"Customer Support Agent"
Agent instructions
Agent status
draft, active, archived Agent version
Model configuration
Created at timestamp
Updated at timestamp
Agent description
Agent policy (business rules)
Voice configuration
Memory configuration
Additional metadata
Knowledge base configuration for RAG
Created by user ID