> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gomobile.ma/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Use Gomobile customer-facing vocabulary.
> Do not infer support for internal, hidden, experimental, or unreleased features.

# What is Gomobile?

> Understand the customer-facing capabilities available in the Gomobile platform.

Gomobile is a customer-engagement platform for teams that run outbound campaigns, receive inbound calls, automate multichannel journeys, and use AI voice agents. A phone number is the primary identifier for a contact.

## What you can do

> **Manage customer data**
>
> Create contacts, add custom attributes, import lists, and review a contact's interaction history.

> **Build audiences**
>
> Choose contacts manually with a static audience or use rules to maintain a live audience automatically.

> **Automate journeys**
>
> Build Voice and Multichannel flows with supported voice steps, conditions, contact updates, tags, calls, SMS, and approved WhatsApp templates.

> **Run campaigns**
>
> Schedule an audience and flow, respect calling hours, configure eligible retries, and monitor outcomes.

> **Handle inbound voice**
>
> Route an available phone number to an AI agent or Voice flow and review its history and results.

> **Configure AI agents**
>
> Define the agent's instructions, welcome message, voice setup, and compatible knowledge base, then publish it for inbound use.

> **Manage WhatsApp messages**
>
> Create templates, submit them for approval, and personalize messages with variables. Test approved templates and send them through campaigns and flows.

> **Understand activity**
>
> Investigate runs, calls, outcomes, timelines, transcripts and recordings when present, funnels, and credit usage.

## What each channel supports

| Channel | Available customer workflows |
| - | - |
| Voice | Voice flows, campaign calls, inbound routing, separately configured AI agents, DTMF, audio playback, speech, forwarding, recordings, calls, and reports |
| SMS | Send an SMS from a supported flow using an available sender ID |
| WhatsApp | Manage templates and send an approved template from a supported flow |
| Multichannel | Combine conditions, contact changes, tags, SMS, WhatsApp templates, and a Voice sub-flow |

> [!NOTE]
>
> You can create SMS-only, WhatsApp-only, or combined campaigns using a Multichannel flow. Configure SMS and WhatsApp messages as actions within the flow, and add a Voice sub-flow when calls are needed.

## Workspace administration

Manage your organization's calling hours, account security, API keys, and credit balance. Administrators can require two-step verification for organization members.

Before launching a campaign, check that your organization has the phone numbers, SMS sender IDs, or WhatsApp connection needed for the channels you plan to use.

> **[See how the core objects connect](https://docs.gomobile.ma/product/how-gomobile-works.md)**
>
> Learn the difference between a campaign, run, call, try, and outcome before building your first workflow.


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